Terms and conditions

We just wanted to thank you for choosing the “Feel Gdansk” Walking Tour and giving us the opportunity to show you our beautiful city, county and culture! Should you have any questions ahead of the tour, please do not hesitate to contact us at booking@feelgdansk.com.pl or call + 48 791 797 232

 PROVIDER

‘Feel Gdansk” is a brand of ‘Feel Gdansk Aleksander Kulik’ and this company will issue the invoice. Full company billing details are: Feel Gdansk Aleksander Kulik, ul. Przemyska 32D/2 Gdańsk, Poland, VAT no. 5833320659

PAYMENT

Feel Gdansk tours and events in most cases must be prepaid in full using options available on the website. Card payments are processed by Elavon Financial Services Designated Activity Company, ul. Puławska 17, 02-515 Warszawa, entered on the National Court Register (KRS) kept by the District Court Warszawa, XIII Commercial Division of the National Court Register under the following numbers: KRS 287836, REGON 300649197, NIP 2090000825. Bank transfer and PayPal are available as payment options upon request.

RESPONSIBILITY

Feel Gdansk Aleksander Kulik shall assume no responsibility for accidents or damages beyond the control, occurred during the tour. In such case the participant does not place any responsibility at the side of our company and shall abandon any claims on Feel Gdansk Aleksander Kulik for any accidents, damages or injuries occurred during the tour.

ALLERGIES AND DIETARY RESTRICTIONS

On some tours we will  be tasting some delicious food and alcoholic beverages, but please let us know if you have any allergies so we can be more prepared to customize our tour to suit you. If you’re booking outside of our online system, please inform us about food allergies or dietary restrictions in your group.

MEETING POINT

The meeting point for our tours depends on the type of tour and is agreed and described on website and in email correspondence. In case of tours including transportation, pick up point will be agreed upon in email correspondence.

PUNCTUALITY

Please be punctual for the tour. In case of problems with locating the starting point or any other reason for running late, please call our office at +48 791 797 232. In case of a slight delay (up to 5 minutes past the set starting time), the guide will wait for the participants at the starting point. If the delay is bigger than 5 minutes, the tour will start without you and we will direct you to the first tour location where you will be able to join the group. In case of running late and lack of contact, the tour guide shall consider the situation a ‘no show’ and your reservation will be cancelled. Please note running late is not grounds for a refund.

WEATHER

Our tours are held regardless of the weather conditions. In the case of rain we will do our best to make accommodations along the route. Bad weather conditions are not grounds for cancelling the tour unless they make it impossible or extremely uncomfortable to walk. No refund is available if you decide not to take the tour because of unfavourable weather conditions.

CANCELLATIONS

If a participant cancels ahead of the tour, depending on the time of cancellation, some part of the payment may not be refunded due to the cost of bookings we make. The following rates apply:

PUBLIC TOURS

* cancelling up to 48h before the tour: 100% of the price is refunded;

* cancelling less than 48h before the tour or a no show: 0% of the price is refunded;

PRIVATE TOURS

* cancelling up to 14 days before the tour: 100% of the deposit is refunded;

* cancelling between 14 days and 48h before the tour: 50% of deposit is refunded;

* cancelling less than 48h before the tour or a no show: 0% of the price is refunded.

In case of not reaching the minimum number at least 24h ahead of the scheduled start of the tour, Feel Gdansk will cancel the tour and may refund all payments received. If Feel Gdansk must cancel a tour for any other reason, we will naturally refund all payments received.

By making a payment or booking you confirm to agree to the Terms and Conditions.

TERMS AND CONDITIONS

We just wanted to thank you for choosing the “Feel Gdansk” Walking Tour and giving us the opportunity to show you our beautiful city, county and culture! Should you have any questions ahead of the tour, please do not hesitate to contact us at booking@feelgdansk.com.pl or call + 48 791 797 232

PROVIDER

‘Feel Gdansk” is a brand of ‘Feel Gdansk Aleksander Kulik’ and this company will issue the invoice. Full company billing details are: Feel Gdansk Aleksander Kulik, ul. Przemyska 32D/2 Gdańsk, Poland, VAT no. 5833320659

PAYMENT

Feel Gdansk tours and events in most cases must be prepaid in full using options available on the website. Card payments are processed by Elavon Financial Services Designated Activity Company, ul. Puławska 17, 02-515 Warszawa, entered on the National Court Register (KRS) kept by the District Court Warszawa, XIII Commercial Division of the National Court Register under the following numbers: KRS 287836, REGON 300649197, NIP 2090000825. Bank transfer and PayPal are available as payment options upon request.

RESPONSIBILITY

Feel Gdansk Aleksander Kulik shall assume no responsibility for accidents or damages beyond the control, occurred during the tour. In such case the participant does not place any responsibility at the side of our company and shall abandon any claims on Feel Gdansk Aleksander Kulik for any accidents, damages or injuries occurred during the tour.

ALLERGIES AND DIETARY RESTRICTIONS

On some tours we will  be tasting some delicious food and alcoholic beverages, but please let us know if you have any allergies so we can be more prepared to customize our tour to suit you. If you’re booking outside of our online system, please inform us about food allergies or dietary restrictions in your group.

MEETING POINT

The meeting point for our tours depends on the type of tour and is agreed and described on website and in email correspondence. In case of tours including transportation, pick up point will be agreed upon in email correspondence.

PUNCTUALITY

Please be punctual for the tour. In case of problems with locating the starting point or any other reason for running late, please call our office at +48 791 797 232. In case of a slight delay (up to 5 minutes past the set starting time), the guide will wait for the participants at the starting point. If the delay is bigger than 5 minutes, the tour will start without you and we will direct you to the first tour location where you will be able to join the group. In case of running late and lack of contact, the tour guide shall consider the situation a ‘no show’ and your reservation will be cancelled. Please note running late is not grounds for a refund.

WEATHER

Our tours are held regardless of the weather conditions. In the case of rain we will do our best to make accommodations along the route. Bad weather conditions are not grounds for cancelling the tour unless they make it impossible or extremely uncomfortable to walk. No refund is available if you decide not to take the tour because of unfavourable weather conditions.

CANCELLATIONS

If a participant cancels ahead of the tour, depending on the time of cancellation, some part of the payment may not be refunded due to the cost of bookings we make. The following rates apply:

PUBLIC TOURS

* cancelling up to 48h before the tour: 100% of the price is refunded;

* cancelling less than 48h before the tour or a no show: 0% of the price is refunded;

PRIVATE TOURS

* cancelling up to 14 days before the tour: 100% of the deposit is refunded;

* cancelling between 14 days and 48h before the tour: 50% of deposit is refunded;

* cancelling less than 48h before the tour or a no show: 0% of the price is refunded.

In case of not reaching the minimum number at least 24h ahead of the scheduled start of the tour, Feel Gdansk will cancel the tour and may refund all payments received. If Feel Gdansk must cancel a tour for any other reason, we will naturally refund all payments received.

By making a payment or booking you confirm to agree to the Terms and Conditions.

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